Internal Controls

Real-time, intelligent risk control to protect your business

Covers sensitive word monitoring, live monitoring and data masking — intelligently detecting business risk in real time, standardizing communication and protecting sensitive data so risk is discoverable, controllable and traceable.

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Real-time, intelligent risk control to protect your business

Live monitoring Sensitive word monitoring Data masking

Live monitoring

View conversations between agents and customers in real time to stay on top of business communicationSpot high-risk sensitive behavior and anomalies promptly, helping managers pinpoint issues quicklyFully retains the communication history for later review, audit and accountability tracing, helping managers improve service quality and team efficiency

Live monitoring Sensitive word monitoring Data masking

Sensitive word monitoring

Automatically scans agent-customer chats to detect preset sensitive words and high-risk contentTriggers alerts promptly when sensitive content is found, blocking the message when necessaryAutomatically logs triggered risk events for managers to review and trace later

Live monitoring Sensitive word monitoring Data masking

Data masking

Automatically detects and encrypts private information such as customer phone numbers and IDsLowers the risk of sensitive data leaks and helps businesses standardize customer data managementReduces exposure of personal customer information during daily communication and operations, protecting customer assets and boosting trust

FAQ

What problem does internal control management mainly solve?

It addresses common risks in overseas private-domain operations — uncontrolled staff communication, sensitive data leaks, non-compliant scripts, account risk, and conversations that can't be audited. Through conversation retention, live monitoring, sensitive-content control and data masking, it standardizes agent behavior and protects account and customer data.

Does live monitoring mean secretly watching agent chats? Is there a compliance risk?

Replace with a real answer: explain the authorization scope, compliance boundaries and data-use principles of monitoring.

Can the sensitive word list be customized? Does it block messages directly?

Replace with a real answer: explain how to customize the word list and the difference between blocking and alerting.

What does data masking actually do?

Replace with a real answer: explain which data types are covered and the protection it provides.

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